Travel with us – Q & A

How can I travel on the Jumbulance? 

Our accessible Jumbulance coaches can be hired out by groups, such as charities and hospices, for day trips and longer breaks within the UK and Europe. Please get in touch to discuss your requirements.

Individuals can also apply to travel on a Jumbulance trip by completing this travel application form. Once we have received your form, we will put you in touch with a relevant group or charity that suits your needs. 

What disabilities are eligible?

Almost anything. Whilst we are set up principally for physical disabilities, we are more than happy to take anyone on holiday who would enjoy and benefit including mental illness and sensory impairment such as blindness.

 How much does it cost?

Cost for participants depends upon the particular trip. If additional funding is available by a particular group then this is passed on to everyone travelling.

 What is included in the cost?

Again, this varies from trip to trip but in most cases the fare covers half board in a hotel or other accommodation, all travel, most entry into attractions and trips etc. and generally meals and drinks on the journey. It also generally covers the cost of the volunteer carers and nurses to look after you.

 Do I need to bring my own carer?

You may bring your own carer, a friend or family member if you wish but we will try and provide one for you if this is not possible.

 If The Trust provides a carer for me are they dedicated to me all week?

No, not entirely. Whilst generally you will have a principal carer to take care of you and share a room with you they are part of the group also, are there as a volunteer and are paying their own expenses, so we expect volunteers to be treated with respect and consideration, allowed some free time and to enjoy themselves as much as you are.  You will ALWAYS be properly cared for however.

 Can I bring my electric wheelchair?

In most cases yes but there are some restrictions. Obviously, we can’t have EVERYONE bring an electric chair as we can’t store them all.  For shorter journeys – UK and nearer Europe such as Holland and Brittany for example – you may travel in your electric chair.  For longer journeys like Austria and Italy the group leaders will make a decision about who most needs to have their electric chair stored in luggage, so that we can get more stretcher beds in the Jumbulance for people to sleep on.  If you have to bring a manual chair there will always be someone able to push you.

 Is there a baggage allowance?

No there is no allowance. But luggage space on the Jumbulances, whilst very large, is not infinite.  If there is something additional you need to bring, like a walker or commode, please let us know and we’ll do our best to fit it in.

 What about travel insurance?

The Trust is able to provide travel insurance, please ask for information and a price for your trip as the cost of insurance will vary depending on the destination and if winter sports cover is required.

We draw your attention to the the information and summary of cover below.

TRAVEL INSURANCE – IMPORTANT INFORMATION

Jumbulance Trust Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland Company Number: SC108909.

We only offer travel insurance from a single insurer – Europaische Reiseversicherung AG (ERV). This travel insurance is suitable for those who wish to insure themselves when travelling against the specified financial loss of unforeseen circumstances and events relating to your trip.  A list of the covers and corresponding limits can be found below.  This summary provides only a brief guide to your Travel Insurance cover and exclusions. It does not contain the full terms and conditions of the policy, which can be found in the policy document. We have not provided you with any recommendation or advice about whether this product meets your specific insurance requirements.  It is your responsibility to decide whether this policy suits your needs.

Important Notice – Information We Need To Know About – You must take reasonable care to provide complete and accurate answers to the questions we ask.  You should be aware that if the information provided by you is not complete and accurate, your insurer may; cancel your policy and refuse to pay any claim, or not pay any claim in full, or revise the premium and/or change any excess, or revise the extent of cover or terms of this insurance.

We recommend that you keep a record (including copies of letters) of all the information you provide to us for your future reference. We also draw your attention to any conditions, limitations, exclusions and excesses within the policy wording

SIGNIFICANT EXCLUSION: If your medical condition cannot comply with the following terms then any claim related to that medical condition will not be covered:

Health Conditions for UK & EU Travel – It is a condition of the policy that at the time of taking out this policy and between that time and your departure you must comply with each of the following:

  • Your are not aware of any reason why the trip could be cancelled or cut short
  • You are not travelling
    1. against the advise of a Medical Practitioner
    2. for the purpose of obtaining medical treatment
  • against any health requirements stipulated by the carrier, their handling agents or any other public transport provider
  • You must notify Medical Screening on 01403 288 423 immediately of any change in your medical circumstances between the policy issue date and time of departure.

This information is correct at the time of printing, but may be subject to change.  Please refer to your policy document to check your cover.

Travel Policy   –   For full details about your cover and all exclusions please refer to the Policy Document
COVER LIMIT EXCESS PAYABLE
Cancellation Up to £1,000 £30
Curtailment Up to £1,000 £30
Emergency Medical & Repatriation Expenses Up to £7,500 £100
Personal effects and Money Up to £400

Up to total of £200 for valuables

Up to £200 for Lost Passport

£30
Personal Liability Up to £500,000 NIL
Personal Accident Up to £5,000 NIL

 Cancellation Rights – If your cover doesn’t meet your requirements, please let Jumbulance know within 14 days of receiving your policy document and return all your documents for a refund of your premium. Any premium already paid will be refunded to You providing you have not travelled, no claim has been made or is intended to be made and no incident likely to give rise to a claim has occurred.

 Claims – Full details of how to make a claim and how to appeal should your claim not be successful can be found in the policy document.

 Complaints – Should you have a complaint about the sale of your travel insurance policy, please contact The Travel Manager, Arthur J. Gallagher Insurance Brokers Limited, 6th Floor, Temple Circus House, Temple Way, Bristol, BS1 6HG. Should you remain unhappy with our final reply, you may have the right to refer your complaint to The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Further details about our complaints procedure can be found in the attached ‘About our Insurance Services’ document.

 Financial Services Compensation Scheme (FSCS) – You may be entitled to compensation from the Financial Services Compensation Scheme (“FSCS”) should we be unable to meet our obligations and subject to eligibility. Details of the circumstances in which you can make a claim – and instructions on how to do so – can be found on the FSCS website: http://www.fscs.org.uk.

Updated March 2018