Frequently Asked Questions
Our accessible Jumbulance coaches can be hired out by groups, such as charities and hospices, for day trips and longer breaks within the UK and Europe. Please get in touch to discuss your requirements.
Almost anything. Whilst we are set up principally for physical disabilities, we are more than happy to take anyone on holiday who would enjoy and benefit including mental illness and sensory impairment such as blindness.
Cost for participants depends upon the particular trip. If additional funding is available by a particular group then this is passed on to everyone travelling.
Again, this varies from trip to trip but in most cases the fare covers half board in a hotel or other accommodation, all travel, most entry into attractions and trips etc. and generally meals and drinks on the journey. It also generally covers the cost of the volunteer carers and nurses to look after you.
You may bring your own carer, a friend or family member if you wish but we will try and provide one for you if this is not possible.
No, not entirely. Whilst generally you will have a principal carer to take care of you and share a room with you they are part of the group also, are there as a volunteer and are paying their own expenses, so we expect volunteers to be treated with respect and consideration, allowed some free time and to enjoy themselves as much as you are. You will ALWAYS be properly cared for however.
In most cases yes but there are some restrictions. Obviously, we can’t have EVERYONE bring an electric chair as we can’t store them all. For shorter journeys – UK and nearer Europe such as Holland and Brittany for example – you may travel in your electric chair. For longer journeys like Austria and Italy the group leaders will make a decision about who most needs to have their electric chair stored in luggage, so that we can get more stretcher beds in the Jumbulance for people to sleep on. If you have to bring a manual chair there will always be someone able to push you.
No there is no allowance. But luggage space on the Jumbulances, whilst very large, is not infinite. If there is something additional you need to bring, like a walker or commode, please let us know and we’ll do our best to fit it in.
Travelling with Us
If you want to travel with Jumbulance, then fill in the form below and send it to your local group leader. You can either download the word version, fill it in digitally, print it off and sign by hand or you can print off the pdf version and complete it by hand. When completed, your application form should be sent through to your group leader.
Travel Insurance Information
The Trust is able to provide travel insurance, please ask for information and a price for your trip as the cost of insurance will vary depending on the destination and if winter sports cover is required. We draw your attention to the the information and summary of cover below.
Coronavirus (COVID-19) Outbreak
Following any announcement by the Foreign Commonwealth Office (FCO) advising against all but essential travel to any country due to the ongoing Coronavirus (COVID-19) outbreak, the following will apply for Coach Travel Insurance policies as insured by ERGO (ETI):
- We will accept travel date changes to a new date which falls within 6 months of the original policy start date at no additional cost, as long as there is no increase in duration (single trip policies only)
- Where a new trip dates mean that a trip will be one day longer than previously covered, we will also accept this without an increase in premium
- We will accept a change in destination to any other country, as long as there is no increase in premium. Changes to a higher rated area will need to be charged for on a pro-rata basis.
- Single trip policy holders who no longer wish to travel and who do not have a claim to make can be offered a full refund of the premium paid, even if this is outside of the 14 day cooling off period
In the first instance, customers should be advised to contact their, airline, tour operator, accommodation provider, or other carriers to enquire about whether they can still travel, or about changing travel dates.
Our polices do not cover claims that arise as a result of an individual entering an area against the advice of the Foreign and Commonwealth Office.
Cancellation No Cancellation cover for Coronavirus (COVID-19); Cancellation cover is provided for pre-trip, medically certified, unfit or not fit to travel
Travel against FCO advice No cover for Cancellation or Costs re Traveling against FCO advice; https://www.gov.uk/foreign-travel-advice No policy cover provided on any Policy Section of the Coach Travel Insurance should travel be undertaken against FCO advice
Quarantine No cover for Costs or Costs Associated with Quarantine (in resort or on return home), including Self-isolation No cover for Quarantine Repatriation
The above subject to the (issued) Policy Terms & Conditions.